15 Things memo for entire course

During this semester I have learned a great deal about communicating in the business world. Communication is key, not only in business but in all aspects of a person’s life. I found these 15 topics we covered throughout the semester to be the most useful for myself in the future.


  1. Business communication: The three basic functions of business communication are to inform, to persuade, and to promote good will.


  1. The 3-x-3 writing process: This is a systematic plan that breaks the task of writing into three phases: prewriting, drafting, and revising.


  1. Business writing goals: It is important to make your messages purposeful, economical, and audience oriented.


  1. Direct and indirect strategy: The difference between these two strategies for delivering bad news is whether or not you start with a buffer and when you explain the reasons for the bad news.


  1. The 5Rs: The 5Rs to apologize effectively in business messages are recognition, responsibility, remorse, restitution, and repeating.


  1. The 10/20/30 rule of presenting: This PowerPoint rule means a presentation shouldn’t contain more than 10 slides, be no longer than 20 minutes, or use anything less than 30 point font size.


  1. 6×6 rule: Graphic designers suggest using a max of six bullet points per screen and six words per bullet for presentation slides.


  1. Graphics: These are used in reports to clarify data, create visual interest, and make numerical data have meaning.


  1. Business plan: This is a description of a proposed company that explains how it expects to achieve its marketing, financial, and operational goals.


  1. Informational reports: These are reports that emphasize facts.


  1. Group interviews: This is when a company interviews a group of candidates for a position at the same time.


  1. Panel interviews: These are interviews where a group of people interview a candidate.


  1. Elevator speech: This is a thirty-second speech used to impress someone with your experience, skills, and interests.


  1. LinkedIn: Having a strong professional headline on a LinkedIn profile is important when seeking a job because companies research candidates online.


  1. Personal networking:A popular tool used to find a job.



This semester was both challenging and rewarding. I will use the skills I have learned in this class for future presentations, interviews, and in my every day life.


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